Conditions of Use

Shipping, Terms and Conditions General Terms
All prices are in Canadian Dollars and do not include GST. We will try to maintain the price as advertised but we reserve the right to change before you place an order.Orders for outside of Canada do not include GST and the import duties will be the responsibility of the purchaser. The shopping cart will recalculate the price excluding GST.Product prices in the shopping cart exclude delivery charges.

Shipping info
Under normal conditions goods are dispatched with 48hrs of the order being placed. We use Canada post to ship orders,and to save you money. In the unlikely event that your goods are lost or damaged in transit please contact us as soon as possible. We will arrange with you to replace or repair the goods as quickly as possible.

Please note that delivery charges do not include import duties, taxes or broker fees imposed by government customs and revenue agencies. We have no control over the fees you may be charged, and we are required by law to declare the value of each item you have purchased.

Shipping operates Monday through Friday. Weekends and holidays are not included in the delivery calculation. Shipping does not count the date of pickup as day one. Day one begins the day after pickup.

Free shipping:
Free shipping applys to orders When certian price minimals are meet. We use Expedited Parcel via Canada Post. Free shipping only applys to Canadian addresses. On all orders is a packing & handling fee of $5.00.

Satisfaction

If you're unhappy with an item you purchased from us, please let us know. You'll find us entirely reasonable. YOU are our business! If you're unhappy we'll make every effort to correct the problem to your satisfaction. However, if all else fails, contact us and you may return the item within 30 days from the purchased date, in an unused condition, along with the original packing and sales receipt for a refund, minus all shipping and handling charges. Our 30 day money back guarantee does not apply to special order items, custom orders, aerial equipment and items on sale.

Product Quality Guarantee / Warranty
We guarantee our products against any kind of manufacturing defect. If the product you purchased from us should develop such a fault within 30 days of original purchase we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money minus shipping charges. The defect must be cleared by our Warranty Department once the item has been received.

We offer a 1 Year Manufacturer Warranty from date of original purchase for all products or brands listed below:

•Jugglegear
•Hoopgear
•Odd Bike
•Club Series
•Nimbus Series
•Kris Holm Series

•This warranty does not apply to normal wear and tear, nor to defects, malfunctions or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse (including, without limitation, racing, trials, mountain , stunting or similar activities) of the above listed brands from Hoopgear.ca.

•Shipping is the responsiblity of the customer on all approved warranty cases.

Returns Policy
Return shipping charges are the sole responsibility of the customer. The return shipping charges for merchandise shipped back to the customer that has been approved for an exchange will be paid by Hoopgear.ca. Shipping charges on exchanges out side of North America are the responsibilty of the customer All returned merchandise must be in the original packaging and all components and manuals included. All product that is returned incomplete or damaged may not be accepted. If accepted, they will require a deduction. This deduction is final. Our 30 day money back guarantee does not apply to special order items or sale items. Should you wish to return an item after the 30 days, a 20% restocking fee will be subtracted from the original purchase price of the item.

We cannot accept returns on scratched, scuffed or used items, or Videos/DVDs once opened.

We ask that you first contact us to receive an authorization number enabling you to return the product.Please provide the following information when returning product

•Return authorization number
•Original order number.
•Reason for return.
•Name and daytime phone number
•Verify all merchandise is in the original packaging and all components, manuals and accessories are included.
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Proud to have sponsored Unicon 17

Hoopgear.ca
50 Harvest Rose Circle NE, Calgary, Alberta, Canada, T3K4M5
An division of Jugglegear.com
Copyright © 2011

Programs we sponsor:

Calgary Acrobatic Studio.
A wheel gymnastic studio in Calgary.